Sandstorm guarantee: Sandstorm offers a lifetime guarantee on its products covering the following:
- Failure of workmanship & craftsmanship
- Failure of materials
- Production defects
Our guarantee does not cover general wear and damage caused by accident or by using the item for other than its intended purpose. This includes animal damage, damage caused by mishandling, extreme wear and third-party alterations made to the item. Likewise, abuse of product, and disregard for the product care instructions are not covered. Please note every item is subject to an evaluation by our Production team.
Free repairs/restoration for life: For almost 20 years Sandstorm bags have been made to last, but after a while even the best-loved bags need a little TLC, which is why we offer a free repair and restoration service. Please note that while we’ll always do our best to return your bag to its ‘as new’ condition, there’s usually a limit to what we can do. However, we will always share the repair plan with you before carrying out the work. For international orders, the cost of shipping will be borne by the customer.