What does shipping cost?
Kenya If you live in Kenya we ship to you free of charge.
International If you live outside Kenya the shipping cost is determined by the size/volumetric weight of your order and where it is being sent. We use DHL for all international shipments because we believe they offer the fastest and most consistently reliable service from Kenya to the rest of the world.
Are there taxes or duties to pay?
Kenya If you live in Kenya the price is inclusive of VAT @ 16%. There is nothing more to pay.
International Any order shipped to a destination outside of Kenya may be subject to import duties and/or taxes, rates of which vary depending on the country. Sandstorm Kenya charges only for the merchandise and shipping. Import duties and taxes are collected by the international carrier upon delivery. For further information please contact your local Customs or DHL office. For US-based customers, as per national imports policy, US-based orders under $800 are duty-free.
Can I return or exchange my product?
You can return or exchange any Sandstorm product. All you need to do is:
- Return it within 30 days of delivery
- Return it unused and accompanied by a copy of our sales invoice, in the original shipping box
Please note personalized items and sale items are not eligible for return or exchange.
Kenya If you are returning your product from within Kenya, we offer free return shipping.
International If you are returning your product from outside Kenya:
- In the event it is damaged or faulty in any way we offer free return shipping.
- Return shipping for any other reason is at the cost of the customer.
Any refund/exchange process is initiated immediately upon receipt of the returned product.
If you’d like to return your product, please email firstname.lastname@example.org.
Made to last a lifetime
For almost 20 years Sandstorm bags have been made to last, but after a while even the best-loved bags need a little TLC, which is why we offer a free restoration service. Please email email@example.com for details.